Privacy Policy

We collect information you provide directly, information generated by using the Services, and information from third parties we rely on to operate them:

• Account information — name, email address, and phone number associated with your Google/Firebase sign-in, and the PIN/biometric data used for local device unlock (biometric data itself stays on your device; we only store whether a device has been trusted, not the biometric itself).
• Device information — device identifiers and audit records (e.g. sign-in attempts, lockout events) used to secure your account and trusted devices.
• Booking & payment information — facility, court, date/time, player details you enter for a booking, payment status and reference numbers from PayMongo/GCash. We do not receive or store your full card number, GCash credentials, or bank account details — those are handled directly by PayMongo.
• WiFi & captive-portal data — device presence and session data (such as device identifiers on our network) needed to grant and meter hotspot access.
• Location — if you grant permission, your approximate location is used to sort nearby Picklebook facilities by distance. This is optional and only requested when you use that feature.
• Communications — booking confirmation emails (including a check-in QR code) are sent to the email address you provide at booking.

• To create and secure your account, and to authenticate your trusted devices.
• To process bookings and Open Play sign-ups, and to send booking/payment confirmations.
• To provision and meter WiFi hotspot sessions and Prepaid Fibr access.
• To detect, prevent, and respond to fraud, abuse, and security incidents (e.g. repeated failed PIN attempts).
• To sort facilities by distance when you opt in to sharing your location.
• To comply with legal obligations and enforce our Terms & Conditions.

We do not sell your personal information.

We share information only as needed to operate the Services:

• Facility partners — booking details (player name, phone, and the court/time booked) are shared with the facility you book so they can honor your reservation and check you in.
• Payment processors — PayMongo processes GCash/QR Ph payments on our behalf under its own privacy and security practices.
• Identity & infrastructure providers — Google/Firebase for authentication.
• Legal & safety — where required by law, or to protect the rights, safety, or property of RPR 1030 Corp, our users, or the public.

We retain account and booking information for as long as your account is active and as needed to provide the Services, resolve disputes, and meet legal, accounting, or reporting obligations. Security audit records (e.g. sign-in/lockout logs) are retained on a limited, rolling basis and then deleted.

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. You can control location sharing through your device's permission settings at any time. To exercise any of these rights, contact us through our helpdesk: https://helpdesk.orange-portal.net/. We will respond within a reasonable time and in accordance with applicable law, including the Philippine Data Privacy Act of 2012 (RA 10173).

We use industry-standard safeguards to protect your information, including encrypted transport, account PIN and optional biometric unlock, and lockout policies that slow repeated failed sign-in attempts. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

The Services involve financial transactions and are not directed to, or knowingly used by, children under 18. If you believe a child has provided us with personal information, contact us through our helpdesk and we will take appropriate steps to remove it.

Our service providers (including Google/Firebase and PayMongo) may process or store information outside the Philippines. Where this happens, we rely on those providers' own safeguards and contractual protections for cross-border data transfer.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where appropriate, by additional notice. Continued use of the Services after changes take effect means you accept the updated policy.

Questions about this Privacy Policy or how we handle your data? Reach us through our helpdesk: https://helpdesk.orange-portal.net/